Support

Have a question about your subscription or courses?

Check the FAQ below — most answers are there. If you need anything else, our support team will get back to you within 24 hours on weekdays.

Frequently asked questions

Can I cancel my subscription?

Yes, you can cancel anytime. To manage your subscription, go to My Profile → Manage Subscription.
You can also email us at support@spilio.one — we'll confirm and process your request within 24 hours on weekdays.

Your access remains active until the end of your current billing period. Note that deleting your account does not cancel your subscription — you must submit a cancellation request.

Need a break? You can also pause your subscription for up to 1 month.

Can I get a refund?

We offer a 30-day money-back guarantee. If Spilio isn't right for you, you can request a full refund within 30 days of purchase — provided you've completed at least one course in full. To request a refund, email support@spilio.one.

Depending on your country, you may also have statutory refund rights. For full details, see our Terms of Use.

How often are new lessons added?

New lessons and topics are released weekly, designed around real‑life challenges — like confidence in communication, handling stress, focus, productivity, and boundaries.

Can I access Spilio on multiple devices?

Yes. Your account works seamlessly across all devices — phone, tablet, and desktop.
Your progress automatically syncs everywhere you log in.

Is my data secure?

Yes. Your privacy and trust come first.
All personal data is encrypted and stored according to global security standards (including PCI‑DSS compliance for payment information).
We never share your information with third parties.

Need personal help?

Still have questions?
Fill out our support form and our team will get back to you within 24 hours on weekdays.